A minimum of 24 hour notice is required for all cancellations in order to receive a full refund. If you don't cancel your order within the 24-hour cancellation period, your order will be non-refundable. If you request a refund because you did not read our Delivery Info, we will discount the transaction fee of 2.5%. Please note that when a refund is processed, we are charged regardless of the reason.

As all goods are perishable, refunds or exchanges are not accepted once the order has been delivered. If you have any issues with your order, you must contact The Cookie Factory within 12 hours of receiving your delivery. It is at the discretion of The Cookie Factory to decide if you are eligible to receive a refund or exchange.

Our rights are reserved as follows

We aim to satisfy all our customers, but we are unable to accept a return if a flavour does not match your personal taste or preference. The Cookie Factory reserves the right to make amendments to our online store Terms & Conditions and Refund and Exchange Policies at any time without notice or consequence. It is the responsibility of the customer to remain up to date with any changes made. The most current version of our Terms will always be published on our website, and any changes will take effect immediately from their time of publication.

If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us. sales@mycookiefactory.com.au